In order for dental practices to succeed during the pandemic and have patients return, dental offices need to be sensitive to their fears. This can be done by following the CDC/ADA recommended safety procedures including interviewing patients on the phone prior to setting up their appointment, scheduling them when no other patients are there, or just one or two at a time, separating them in the waiting area. Common practices should include taking temperature when patients arrive, making sure operatories are sanitized between patients and so forth.
This “new” commitment to safety, and the increased awareness of oral health being a determinant of overall health, provides an opportunity for all oral health providers to be a positive force in improving the health of dental patients. For example, now dental practitioners have the opportunity and the responsibility to educate their diabetic patients on sound nutrition and A1C testing. Please check with the insurers to see if they are willing to add this as reimbursable procedures. It is possible to move in that direction to succeed now and into the future.
While still at home, Dr. Jack has been working with a few innovative groups, creating webinars, publications and advice for oral health providers and dental industry companies. It is becoming more common for this activity from our professional organizations and dental schools due to COVID-19, and will continue to be the norm over the next few months, as dental offices continue to open and make changes to comply with the new safety requirements.
Dr. Jack continues to contribute and urges all healthcare professionals to reassess their practices, especially when it comes to improving the overall health and safety of dental patients and staff.